Whitley's Peanut Factory
"Like no other peanut you've ever tasted"
Call Toll Free
800 470 2244

Customer Service

Contact Information Phone: For more information or help please call: 800-470-2244 or 804-642-7688.

Email: E-mail us at customercare@whitleyspeanut.com (We will try to respond within 24 hours).

Fax: You can fax your orders to us 24 hours a day to 804-642-7658. Fax orders will be acknowledged ONLY upon your request. We are not responsible for orders duplicated as a result of multiple transmissions.

Hours of Operation
Business Hours
Monday - Friday 8:30 a.m. - 6 p.m. EST

Closed Saturday & Sunday
(Jan. 1 - Nov. 22)
(Dec. 26 - Jan. 31)

Extended Holiday Season Hours
(Nov. 23 - Dec. 21)
Monday - Friday
8:30 a.m. - 10 p.m. EST

Saturday & Sunday
10 a.m. 6 p.m EST

Click here for current store hours and Locations

Our Guarantee We want you to be completely satisfied. If you are not happy with your purchase for any reason, please return the merchandise within 15 days for a replacement or full refund. Your return shipping charges are not refundable. In the event that an item is out of stock, we may substitute an item of equal or greater value.

  • All nut products in vacuum pak tins have a 10-12 month shelf life before opening. A 16 oz cello bag remains fresh for 30 days after receipt. All "out of shell" nuts stored in freezer will remain fresh for approximately one year.
  • Roasted Peanuts in the Shell have a shelf life of 4-6 weeks and may be stored in the refrigerator to extend their flavor for 2 months.
  • All 8 oz Peanut Candies may be kept in refrigerator upon receipt and will remain fresh for up to 30 days.

Allergens All of our products are manufactured on shared equipment in a facility that processes products containing peanuts, tree nuts, milk, egg, wheat and soy. Please contact us for any questions about allergens.

Order Inquiries If you have any questions or problems with your order please use this contact form. Customer Service will try to respond within 24 hours.

Gift Certificate Balance To check the balance on your gift certificate, use this form.

Payment Methods
We accept the following credit cards: Visa, MasterCard, American Express, Discover. For mail orders we also accept checks and money orders. Your credit card will be charged the day your order is shipped

Print Our Order Form use this order form to mail or fax us an order.

Order Confirmation If you have an email spam filter, in order for you to receive your order confirmation, you must be sure that you allow the following email address: sales@whitleyspeanut.com into your account.

Additional Shipping Information We offer Free Standard Shipping and Handling in the Continental US (the lower 48 states). All qualifying orders will ship with no shipping charges - there's no minimum purchase needed, and no end date. A promotion code is not required.
  • Add $12.00 per address on all items shipped to: Alaska, Hawaii, Puerto Rico, Guam and Virgin Islands.
    You must call to place an order for shipments going to Canada. You will receive the additional shipping charge when you call.
  • Sorry we do not ship any orders directly to a foreign country. Overseas shipments are permitted only through an APO or FPO mailing address
  • Expedited shipping is available and will incur a fee depending on the type of service chosen.

Delivery Information
We ship UPS anywhere in the continental U.S.; however, post office may be used on some orders. To speed delivery, always use a street address and/or highway name or number. Specify a business address if no one will be at home during the day to accept delivery.
All orders will be mailed for immediate shipment unless a delivery date is specified on the order. For holiday delivery, we encourage you to order early. All orders with "Ship to arrive Christmas" will be delivered during the two week period prior to December 25. We will be as accurate as possible in setting up shipping dates for your order; however, we cannot guarantee a specific date or time for delivery, except for air express shipments.
Below is the number of UPS delivery days to the US 48 states once it leaves our warehouse in Virginia. An e-mail (if given) confirmation will be sent once it is shipped. Please add one to two days to the below chart for processing and handling. Most orders are shipped within 24-36 hours.

** Expedited orders received after 2:30p.m. EST will ship the following business day from receipt of order.

"Not only Great Peanuts, but terrific customer service!....
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