Customer Service

Contact Information Phone: For more information or help please call: 800-470-2244 or 804-642-7688.

Email: E-mail us at customercare@whitleyspeanut.com (We will try to respond within 24 hours).

Fax: To fax an order please dial: 804-642-7658. (We are not responsible for orders duplicated as result of multiple transmissions)

Hours of Operation Orders can be placed Monday thru Sunday from 9:30 A.M to 6 P.M. EST (January through November 25). Extended hours for the Holiday Season (November 26 though December 18) will be Monday thru Friday from 8:30 A.M. to 10:00 P.M. EST - Saturday & Sunday 10:00 A.M. to 6 P.M.

Our 100% Personal Guarantee We work hard to provide the best customer service and the most exceptional tasting nuts and candies to everyone. Your satisfaction is very important to us! If for any reason your expectations have not been met or are not satisfied, we will replace the product or issue a full refund to you. Contact us within 15 days from receipt of your product and our customer service specialist will work one on one with you.

Perishability

• All nut products in vacuum pak tins have a 10-12 month shelf life before opening. A 16 oz cello bag remains fresh for 30 days after receipt. All "out of shell" nuts stored in freezer will remain fresh for approximately one year.
• Roasted Peanuts in the Shell have a shelf life of 4-6 weeks and may be stored in the refrigerator to extend their flavor for 2 months.
• All 8 oz Peanut Candies may be kept in refrigerator upon receipt and will remain fresh for up to 30 days.

Order Inquiries If you have any questions or problems with your order please use this contact form. Customer Service will try to respond within 24 hours.

Gift Certificate Balance To check the balance on your gift certificate, use this form.

Print Our Order Form use this order form to mail or fax us an order.

Order Confirmation If you have an email spam filter, in order for you to receive your order confirmation, you must be sure that you allow the following email address: sales@whitleyspeanut.com into your account.

Shipping and Ordering Information No additional shipping charges will be added within the 48 continental States. The price you see is the price you pay unless one of the below is chosen:

• Add $12.00 per address on all items shipped to: Alaska, Hawaii, Puerto Rico, Guam and Virgin Islands.
  Call for pricing on shipments to Canada.
  
• Expedited shipping is available and will incur a fee depending on the type of service chosen.

Notes:

• If by chance a product is out of stock, we may substitute a like item of equal or greater value to ensure prompt delivery.
• No meats are shipped to Canada
• Sorry we can no longer ship any orders directly to a foreign country (except Canada). You must call to place an order for shipments going to Canada. You will receive the additional shipping charge when you call. Overseas shipments are permitted only through an APO or FPO mailing address.
• Your credit card will be charged the day you place the order.
• We accept the following credit cards: Visa, MasterCard, American Express.

Delivery Information We ship anywhere in the continental U.S using either UPS or the US Postal Service. To speed delivery always use a street address and/or highway name and number for UPS. Specify a business address for the shipment if no one will be at home during the day to accept delivery! We will notify you if a package is returned. All orders will be mailed for immediate shipment unless a delivery date is specified on the order form. For holiday delivery we encourage you to order early to guarantee timely delivery. All orders with "Ship to arrive Christmas" will be delivered sometime during the two week period prior to December 25. We will be as accurate as possible in setting up shipping dates for your order; however, we cannot guarantee a specific date or time for delivery.

Below is the number of UPS delivery days to the US 48 states once it leaves our warehouse in Virginia. An e-mail (if given) confirmation will be sent once it is shipped. Please add one to two days to the below chart for processing and handling. Most orders are shipped within 24-36 hours.

** Expedited orders received after 2:30p.m. EST will ship the following business day from receipt of order.