Customer ServiceContact Information Phone: For more information or help please call: 800-470-2244 or 804-642-7688.
Email: E-mail us at firstname.lastname@example.org (We will try to respond within 24 hours).
Fax: You can fax your orders to us 24 hours a day to 804-642-7658. Fax orders will be acknowledged ONLY upon your request. We are not responsible for orders duplicated as a result of multiple transmissions.
Hours of Operation
Monday - Friday 8:30 a.m. - 6 p.m. EST
Closed Saturday & Sunday
(Jan. 1 - Nov. 20)
(Dec. 26 - Jan. 31)
Extended Holiday Season Hours
(Nov. 28 - Dec. 19)
Monday - Friday
8:30 a.m. - 10 p.m. EST
Saturday & Sunday
10 a.m. 6 p.m EST
Retail stores will close at 4 pm EST December 24th and we will reopen at 9:30 am EST December 26th. Customer Service will close at 6 pm EST December 23rd and we will reopen at 8:30 am EST December 27th.
New Year’s Schedule:
Retail stores will close at 4 pm EST December 31st and we will reopen at 10:00 am EST January 2nd. Customer Service will close at 6 pm EST December 30th and we will reopen at 8:30 am EST January 3rd.
Our Guarantee We want you to be completely satisfied. If you are not happy with your purchase for any reason, please return the merchandise within 15 days for a replacement or full refund. Your return shipping charges are not refundable. In the event that an item is out of stock, we may substitute an item of equal or greater value.
- All nut products in vacuum pak tins have a 10-12 month shelf life before opening. A 16 oz cello bag remains fresh for 30 days after receipt. All "out of shell" nuts stored in freezer will remain fresh for approximately one year.
- Roasted Peanuts in the Shell have a shelf life of 4-6 weeks and may be stored in the refrigerator to extend their flavor for 2 months.
- All 8 oz Peanut Candies may be kept in refrigerator upon receipt and will remain fresh for up to 30 days.
Allergens All of our products are manufactured on shared equipment in a facility that processes products containing peanuts, tree nuts, milk, egg, wheat and soy. Please contact us for any questions about allergens.
Order Inquiries If you have any questions or problems with your order please use this contact form. Customer Service will try to respond within 24 hours.
Payment MethodsWe accept the following credit cards: Visa, MasterCard, American Express, Discover. For mail orders we also accept checks and money orders. Your credit card will be charged the day your order is shipped
Print Our Order Form use this order form to mail or fax us an order.
Order Confirmation If you have an email spam filter, in order for you to receive your order confirmation, you must be sure that you allow the following email address: email@example.com into your account.
Additional Shipping Information We offer FREE Standard Shipping and Handling in the Continental US (the lower 48 states). All qualifying orders will ship with no shipping charges - there's no minimum purchase needed, and no end date. A promotion code is not required. For information about upgrading to express delivery, visit us at whitleyspeanuts.com or call 800-470-2244.
- Add $14.00 per address on all items shipped to:
Alaska, Hawaii, Puerto Rico, Guam and Virgin Islands.
You must call to place an order for shipments going to Canada. You will receive the additional shipping charge when you call.
- Sorry we do not ship any orders directly to a foreign country. Overseas shipments are permitted only through an APO or FPO mailing address
- Expedited shipping is available and will incur a fee depending on the type of service chosen.
We ship UPS anywhere in the continental U.S.; however, post office may be used on some orders. To speed delivery, always use a street address and/or highway name or number. Specify a business address if no one will be at home during the day to accept delivery. All orders will be mailed for immediate shipment unless a ship date is specified on the order form. For holiday delivery, we encourage you to order early. We will be as accurate as possible in setting up shipping dates for your order; however, we cannot guarantee a specific date or time for delivery, except for air express shipments. Please inquire about charges for this.
Below is the number of UPS delivery days to the US 48 states once it leaves our warehouse in Virginia. An e-mail (if given) confirmation will be sent once it is shipped. Please add one to two days to the below chart for processing and handling. Most orders are shipped within 24-36 hours of selected ship date.
** Expedited orders received after 2:30p.m. EST will ship the following business day from receipt of order unless you have selected a later ship date.