Customer Service

Contact Us
Phone: For more information or help please call: 800-470-2244 or 804-642-7688.
Email: E-mail us at (We will respond within one business day).
Fax: You can fax your orders to us 24 hours a day to 804-642-7658. Fax orders will be acknowledged ONLY upon your request. We are not responsible for orders duplicated as a result of multiple transmissions.

Corporate Office
2371 Hayes Road Hayes, Virginia
P.O. Box 647 Hayes, Virginia 23072

Hours of Operation
Business Hours
Monday - Friday 8:30 a.m. - 6 p.m. EST
Closed Saturday & Sunday

Our Guarantee and Return Policy
We want you to be completely satisfied. If you are not happy with your purchase for any reason, please return the unopened merchandise within 60 days of the ship date for a replacement or full refund. Your return shipping charges are not refundable. In the event that an item is out of stock, we may substitute an item of equal or greater value.
  • All nut products in vacuum pack tins have a 10-12 month shelf life before opening. A 16 oz cello bag remains fresh for 30 days after receipt. All "out of shell" nuts stored in freezer will remain fresh for approximately one year.
  • Roasted Peanuts in the Shell have a shelf life of 6-8 weeks and may be stored in the refrigerator to extend their flavor for 2 months.
  • All 8 oz Peanut Candies may be kept in refrigerator upon receipt and will remain fresh for up to 90 days.

All of our products are manufactured on shared equipment in a facility that processes products containing peanuts, tree nuts, milk, wheat, and soy. Please contact us for any questions about allergens.
Order Inquiries
If you have any questions or problems with your order please use this contact form. Customer Service will try to respond within 24 hours.

We make every effort to provide the most accurate and reliable information in our catalog and on our website. However, there may be times when information displayed may contain incomplete data, typographical errors, inaccuracies or outdated information. Any errors are unintentional and we apologize if incorrect information is reflected in product pricing or availability, or if such erroneous information affects your order in any way. Whitley's Peanut Factory reserves the right to correct errors and update product information at any time.

Payment Methods
We accept the following credit cards: Visa, MasterCard, American Express, Discover. For mail orders we also accept checks and money orders. Your credit card will be charged the day your order is shipped

Print Our Order Form use this order form to mail or fax us an order.

Order Confirmation If you have an email spam filter, in order for you to receive your order confirmation, you must be sure that you allow the following email address: into your account.
Additional Shipping Information
We offer FREE Standard Shipping and Handling in the Contiguous US (the lower 48 states). All qualifying orders will ship with no shipping charges - there's no minimum purchase needed, and no end date. A promotion code is not required. For information about upgrading to express delivery, visit us at or call 800-470-2244.

  • You must call to place an order for shipments going to Alaska, Hawaii, Puerto Rico, Guam and Virgin Islands, and Canada. You will receive the additional shipping charge when you call.
  • Sorry we do not ship any orders directly to a foreign country. Overseas shipments are permitted only through an APO or FPO mailing address
  • Expedited shipping is available and will incur a fee depending on the type of service chosen.

Delivery Information
We ship UPS anywhere in the contiguous U.S.; however, post office may be used on some orders. To speed delivery, always use a street address and/or highway name or number. Specify a business address if no one will be at home during the day to accept delivery. All orders will be mailed for immediate shipment unless a ship date is specified on the order form. For holiday delivery, we encourage you to order early. We will be as accurate as possible in setting up shipping dates for your order; however, we cannot guarantee a specific date or time for delivery, except for air express shipments. Please inquire about charges for this.
Below is the number of UPS delivery days to the US states once it leaves our warehouse in Virginia. An e-mail (if given) confirmation will be sent once it is shipped. Please add one to two days to the below chart for processing and handling. Most orders are shipped within 24-36 hours of selected ship date.

** Expedited orders received after 2:30p.m. EST will ship the following business day from receipt of order unless you have selected a later ship date.

UPS Transit Time Map

Free Standard Shipping