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Customer Service

Contact Information

Phone: For more information or help please call: 800-470-2244 or 804-642-7688.

Email: E-mail us at customercare@whitleyspeanut.com (We will try to respond within 24 hours).

Fax: To fax an order please dial: 804-642-7658. (We are not responsible for orders duplicated as result of multiple transmissions)

Hours of Operation

Orders can be placed Monday thru Sunday from 9:30 A.M to 6 P.M. EST (January through November 29). Extended hours for the Holiday Season (November 30 though December 17) will be Monday thru Friday from 8:30 A.M. to 10:00 P.M. EST - Saturday & Sunday 10:00 A.M. to 6 P.M.

Perishability

• All nut products in vacuum pak tins have a 10-12 month shelf life before opening. A 16 oz cello bag remains fresh for 30 days after receipt. All "out of shell" nuts stored in freezer will remain fresh for approximately one year.
• Roasted in the Shell Peanuts have a shelf life of 4-6 weeks and may be stored in the refrigerator to extend their flavor for 2 months.
• All 8 oz peanut candies may be kept in refrigerator upon receipt and will remain fresh for up to 30 days.

Order Inquiries

If you have any questions or problems with your order please use this contact form. Customer Service will try to respond within 24 hours.

Order Confirmation

If you have an email spam filter, in order for you to receive your order confirmation, you must be sure that you allow the following email address: sales@whitleyspeanut.com into your account.

Shipping and Ordering Information

All our prices include shipping charges except for the below:

• An additional $2.50 per address will be charged for shipments west of the Mississippi River.
• An additional $4.00 per address will be charged for shipments with only a Post Office Box, APO, or FPO used for delivery.
• An additional $9.00 per address will be charged on all items shipped to Alaska and Hawaii.

Notes:

• No meats are shipped to Canada
• Sorry we can no longer ship any orders directly to a foreign country (except Canada). You must call to place an order for shipments going to Canada. You will receive the additional shipping charge when you call. Overseas shipments are permitted only through an APO or FPO mailing address.
• Your credit card will be charged the day you place the order.
• We accept the following credit cards: Visa, MasterCard, American Express.

Delivery Information

We ship anywhere in the continental U.S using either UPS or the US Postal Service. To speed delivery always use a street address and/or highway name and number for UPS. Specify a business address for the shipment if no one will be at home during the day to accept delivery! We will notify you if a package is returned. All orders will be mailed for immediate shipment unless a delivery date is specified on the order form. For holiday delivery we encourage you to order early to guarantee timely delivery. All orders with "Ship to arrive Christmas" will be delivered sometime during the two week period prior to December 25. We will be as accurate as possible in setting up shipping dates for your order; however, we cannot guarantee a specific date or time for delivery.

Below is the number of UPS delivery days to the US 48 states once it leaves our warehouse in Virginia. An e-mail (if given) confirmation will be sent (if UPS is chosen) once it is shipped. Sorry, but currently we are unable to track shipments sent via US Postal Service. Please add one to two days to the below chart for processing and handling. Most orders are shipped within 24-36 hours.

** Expedited orders received by 2:30p.m. EST will ship the following business day from receipt of order.